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Memory and Storage Specialists
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Please send a copy of this form with all returns.

Return Address:
M2M Ltd - Returns Department
4th Floor, Hanover Place
8 Ravensbourne Road
Bromley
Kent BR1 1HP

RMA REQUEST FORM

Returns Email: darren@m2m-direct.co.uk/rma@m2m-direct.co.uk
Tel No.: 0208 676 6067           Direct Dial: 0208 315 4016
Fax No.: 0208 676 8111

CUSTOMER DETAILS
Company Name:
Address:
Telephone: Contact: Ref:
Fax: Email: Date:

Customers are advised that M2M product codes must be used when requesting RMAs to avoid unnecessary delay. Please see notes below.

Part Number Serial Number (if applicable) Fault Description Invoice No: Invoice Date
(dd-mm-yyyy)
Quantity M2M Internal Use

RMA Number: Date:

TERMS & CONDITIONS
Please note:
1. INCOMPLETE FORMS WILL NOT BE PROCESSED.
2. Description of 'Reason For Return' must be PRECISE. If goods received against replacements are found not to be faulty, a 20% handling charge will be levied.
3. Memory modules with other than manufacturer labels will not be accepted.
4. Please ensure that all items are suitably packaged and label all parcels clearly with the RMA number.
5. All returned products will be replaced or upgraded when possible. If not possible, a credit note will be raised at the current market price (unless the purchase price was lower).
6. All discrepancies with your order (short shipment, sales error, etc.) must be reported within 2 working days.
7. If you do not comply with our conditions, we reserve the right to return the goods to you at your cost.